Information

RETURN POLICY

Please contact us at info@saltyreefmarineproducts.com if you have received a defective or damaged product. If we deem it as being our/the manufactures fault we will proceed to the refund process. You may be asked to provide pictures.

If you would like to return an item that has been unused, items must be received within 30 days of the original ship date. The customer is responsible for return shipping costs. Once we receive and accept the returned item(s), the customer will receive a full refund on the item(s). Unfortunately, we can not reimburse the cost of return shipping.

The item(s) being returned must be in the same condition as was sent, including all packaging and instructions. Any item that has been altered (cut, marked on, etc.) will not be refunded. If a package is refused or returned by the carrier, return shipping will be deducted from the amount refunded.

RETURN PROCESS

To return an item, please email us at info@saltyreefmarineproducts.com to receive our return instructinos.

Be sure to repack your item in the same manner as it was sent. You will be held liable for any items that are broken in return shipping due to improper packaging.

Please include your Order number inside your package. All returns must be received by us within 30 days of the original ship date.

Returns take 5-7 business days to process after we receive them.

INTERNATIONAL RETURNS

If you are returning an order internationally, you are responsible for shipping, duties, taxes and brokerage fees. Sometimes these charges are invoiced by the carrier well after returns have been processed. We reserve the right to bill these fees even after credits for merchandise are made.

Packages that are refused at delivery outside of the United States will not be accepted by us. If arrangements for payment and delivery are not made within the carrier’s allotted timeframe (often just a few days), such packages are deemed abandoned and are destroyed by customs. If you refuse a package you will not receive the goods and no refund will be made by us. If you wish to return the goods, you must receive the package and then start the return process by contacting us at info@saltyreefmarineproducts.com.

GENERAL WARRANTY

Salty Reef directly warrants all products for 30 days. Should you experience a problem within 30 days, please contact us by email info@saltyreefmarineproducts.com or via our “contact us” page.